2020-09-11 17:55:49 • Filed to: macOS 10.15 • Proven solutions
The App Store is one of the most important places on your Mac because it lets you search and download your favorite apps on your machine. The problem arises when you need to install an important app but you can't do it because the App Store freezes or crashes again and again. It usually happens when app store updates stuck in OS 10.15 but there may be some other issues too.
Luckily, we have several tips to fix frozen app store issues on macOS 10.15. Let's learn its causes first.
Now open the Mac “App Store”. You can do this by opening the Apple menu and then going to the ‘App Store’. Now head over to the tab called “Updates” and click on the option called “Update All”. This would update all the apps and it is vital to fix apps not working Mac problem and service exited with abnormal code: 173.
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- Disk Utility First Aid. Disk Utility Fist Aid feature can fix certain disk or volume problems.
- Delete the app preference file. Plist files can become corrupt when a Mac shuts down or restarts unexpectedly or when an app freezes or crashes. As a result, the app may not open. When you delete a bad preference file, the Mac creates a new plist file that contains all the app's defaults automatically.
Well, technology is a blessing but sometimes it may give you a headache, just like the frozen app store. You may face such issue when you are already downloading an app and it gets paused without any reason. Sometimes, the App Store cache files may also end up in a disaster.
Most of the common errors you may receive while the app store is frozen are:
- Cannot connect to the app store.
- Your purchases couldn't be completed, canceled.
- Unexpected error occurred while signing in.
- Or simply it doesn't work at all and shows nothing.
Tips to Fix Frozen App Store Issue on macOS 10.15
Given below are the 5 tips that can help you resolve macOS 10.15 AppStore hanging and crashing problem.
1: Force Quit through Activity Monitor
- Open Activity Monitor on your computer.
- Click on 'CPU' tab so you can view the CPU selections.
- Now, check for 'App Store' and select it. Click on the 'X' icon on top to initiate its elimination.
- Now, you'll be prompted to end this process 'App Store', click 'Quit' to close it.
2: Force Quit Window Process
In this way, you can quit unresponsive app store forcefully and then re-launch it from the Launchpad to fix frozen app store issues on macOS 10.15. To do that, follow the given steps.
- This process can only be done if you have opened the App Store, so make sure it's open.
- Press 'Command + Option + Esc' simultaneously to open the Force Quit Dialogue Box.
- Here, you'll see several apps opened, pick 'Apple Store' and press 'Force Quit' to close it by force.
- Relaunch the app store from the Launchpad or Dock to check whether it works or not.
3: Check for multiple IDs problem
Sometimes, you may also face 'We couldn't complete purchase: Unknown Error' while trying to purchase an app in the App Store. This error usually appears when multiple Apple IDs are being used on your system.
To get rid of this issue, first, make sure that you have logged in to App Store and iTunes using the same ID. If the problem is still not solved, log out and log in again. Still, if your problem persists, then make sure you have accepted the new iTunes Terms and Conditions. Using this handy technique, you'll be able to tackle a hung app store update in macOS 10.15.
Note: Every time the macOS updates, you need to accept the Terms and Conditions to make it work.
4: Force Quit from the Dock
Press and hold 'Option' key on the keyboard and right-click on the App Store icon in the Dock. By doing this, the 'Quit' option will be transformed into 'Force Quit'. Select it to close the App Store.
Now, reopen the App Store to check whether it works now or not.
5: Clear Cache Files
There is a small possibility that all the mentioned tricks do not work at all, so here is another proven method to fix frozen app store issues on macOS 10.15.
Actually, every app you install on mac makes some cache files in a specific folder. Sometimes these files may be corrupted so removing them may solve your problem. For that purpose, simply access the temporary folder on your mac and look for 'com.apple.appstore' folder. It may be a bit hectic task because there are dozens of other files in this folder. Anyhow, when you find it, select it and move to trash. Now, re-launch the app store to check whether you were able to tackle a hung app store update in OS 10.15 or not.
So, these were the 5 most helpful tips to resolve mac OS 10.15 AppStore hanging and crashing problem. If you are still unable to solve this issue after implementing these techniques, you may need to reinstall your operating system or get the system checked from an Apple outlet.
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Crashing of an app can be very frustrating especially when you are working on something important such as working on a document, chatting with your friends, etc. Facing the crashing app issue again and again whenever you try to launch the app, is problematic.
However, fixing crashing app issue is not that difficult, no matter what platform you work on, macOS, Windows, Android or iOS.
In this post, we have mentioned steps to fix crashing apps issue on all four platforms.
Note: Before going further, check whether the issues are related to a single app. If not, then dealing with them could be a tricky issue.
How to Fix Crashing Apps on Android?
Why App Crashes?
The main reason of app crashing is damaged data. Most apps cache bits of data such as menu icon, in your device internal storage. Storing cache makes accessing app quick the next time you launch it. Although, when the internal storage information is corrupted, app crashes.
Fix Crashing Apps
You can fix crashing apps on Android by refreshing the data either from cloud or app’s original files instead of one stored in internal storage. If you want to do a basic cache refresh, clear the app from smartphone’s recent memory. The recently used apps remains active on your Android device that keeps local caches of the apps.
Exit the App from Notification Tray
When you erase app from phone memory, you reset cached data. In order to do this, locate Overview button (the square icon) from the right-hand corner of navigation bar. Swipe either to left or right to exit the crashing app. Now restart the phone.
Clear Cache
You can also reset the app by locating Settings from the home screen. https://svatedo.weebly.com/how-to-change-my-start-up-apps-on-mac.html. Navigate to Apps-> Apps List, choose the crashing app and tap on Storage -> Clear Cache button. Now when you launch the app next time, it will refresh its data and hence the corrupted data will be removed.
Check for App Update
If this doesn’t work for you, you can check for updates of the crashing app. Sometimes, developers know about the bugs in the app and to resolve the issue, they release update for the app. To do so, locate Play Store app, tap on hamburger icon, from the top left corner. Tap on My apps & games, then locate the crashing app. Check for the updates.
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System Update
If this doesn’t help you, updating your Android operating system might work for you. To check for system update, go to Settings, then System and choose System Update.
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Uninstall & Reinstall
If nothing has worked for you so far, try uninstalling and reinstalling the app. Locate the app in Play Store and tap Uninstall. After uninstalling the app, restart the computer. Once the phone starts up, open Play Store and install the app again.
Last Resort:
The last attempt before you lose all hopes is to Contact developer and explain the issue you are facing. You will get an option to Send email to get hold of the developer of concerned app.
How To Fix Crashing Apps on iPhone?
The process to fix crashing apps on iPhone is similar as Android. You can refresh Cache, restart your device, update the software or lastly contact developer. So, let’s get started and resolve the issue on your iPhone or iPad.
Refresh Cache Data
To clear cache of the troublesome app from memory, tap the home button twice and exit the app by swiping it in upwards direction. If you own iPhone X, then to exit the app, swipe up from the bottom of phone’s screen. Now, hold to check the apps open and locate the problematic app and swipe it in upwards direction to exit.
Restart The Device
To force restart your iPhone, press Volume Down and Power button, till Apple logo appears.
If you have iPhone 8 and iPhone X, you need to press and release Volume Up and then immediately press Volume Down and release it. Now Press and hold Power button till Apple logo appears on the screen.
Check for App Update
To check for App update, locate App Store and tap on Updates icon from the bottom of the screen. Install the update for the concerned app or any other update for an application available.
iOS update:
To update iOS, go to Settings. Under Settings, look for General and then Software Update.
Uninstall & Reinstall
If nothing has worked for you so far, let’s uninstall and reinstall the concerned app. Locate the crashing app, press and hold the app icon. The apps on the home screen will start shaking. Tap on X that appears on left side of the icon and tap on Delete. Restart the phone and reinstall the app from App Store.
Contact App Developer
Reaching out for help to concerned developer seems to be the last step. Go to App Store, locate the app, scroll down and look for Developer Website. Tapping on it will take you to the contact details to get it in touch with the Developer.
How to Fix Crashing Apps Issue on Windows?
Tackling Windows computer apps has become similar to smartphones. This makes troubleshooting steps somewhat like that of phones. Installing updates, removing cache and more.
Update The App
The procedure to update app varies from one app to another, so the steps would differ. Launch the app and check if you can see Update option, then click on it to update. If not, then check for an update on app’s official website. If you have purchased the app from Microsoft, then updating it becomes a lot simpler. Go to search bar beside Start menu and type Microsoft Store and press Enter. Locate the menu button from top right-hand side (3 horizontal dots), choose Downloads and Updates, then click Get Updates. This will update the apps available to get updated.
System Update
If updating app doesn’t work for you, then updating your OS might. However, updating other apps can also work. To check if there is a pending OS update, go to Start menu, click Settings (gear icon). On Settings window, look for Update & Security and click on it. Click Check for Updates. Download and Update if you get any pending updates.
Uninstall & Reinstall
Clearing cache can help you remove bugs from the problematic app. For that, you need to uninstall & reinstall the app to make it work. Go to Start menu, click Settings (gear icon). From Settings window, click Apps and find the crashing app and click on it. You will get Uninstall option, click on it to uninstall. Then download and install the app again, either from Microsoft Store or official website.
Contact Developer
If nothing worked, then contact the app developer. Locate the official website of the app, you will support page or contact details. In this way you can fix crashing apps on Windows.
How To Fix Crashing Apps Issue On Mac?
Resolving macOS closely resembles the Windows process. Again, you follow the principles of updating and cache-clearing.
Install Updates
If you have installed programs from internet, you have two options to update: Go to Applications menu, by pressing Command +Shift + A and check for updates. Or get the update from the web.
In case you installed Mac App Store, you will be notified once there is an update. You can also check, go to App Store, Command +Shift + A to open Applications. In Application window, look for App Store. In App Store, click on Updates, from the top menu bar. Install and update the pending updates.
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Update OS
In App Store, click on Updates. Under Updates, you will also know if macOS has any pending updates. Updating to the latest version of OS can resolve the bugginess of an app as it will resolve the compatibility issues.
Uninstall & Reinstall
If installing updates to the app doesn’t help you, then you need to uninstall and reinstall the app.
If the app belongs to App Store, then open Launchpad from Dock and take the cursor to the app and click and press the icon until you get X icon. Click on X and uninstall it.
If you have installed the program from somewhere else, search for uninstaller under Finder-> Applications. If you are unable to locate the uninstall option, then drag the app to trash. Then empty the trash. You can reinstall the software from either web or Mac App Store.
Contact Developer
If nothing has worked so far, contacting the concerned developer is the right thing to do. You can find the contact option on the app or get the information on official website as well.
How To Fix Crashing Apps On Mac Os
Additional Troubleshooting Methods:
Apart from these aforementioned troubleshooting steps, faulty hardware and unknown extensions can also be the issue.
Removing Plugins
Unwanted and malicious extension can cause the crashing of an app. Try disabling or removing the extension from the installed browsers.
Chrome:
Launch Chrome and go to the menu located at the top right corner. Then from the drop-down menu, choose More tools, then extensions. Choose which extension to disable or remove.
Firefox:
How To Fix Crashing Apps On Pc
Launch Firefox and go to Firefox menu.
Select Add-ons and then disable the unwanted or bad addon.
Microsoft Edge:
Launch Edge and go to Edge menu.
Go to Extensions and decide which one to remove or disable.
How To Fix Crashing Apps On Android
Safari:
Launch Safari
Click Safari menu, then Preferences
Click Extensions from preferences panel. https://svatedo.weebly.com/repair-app-store-mac.html.
Disconnect Newly Connected Hardware
If you have installed a new hardware onto your computer and then notice that a certain app is misbehaving. Then the hardware installed could be the culprit. To know for sure, remove the hardware and check if the issue persists. If it doesn’t, then you need to update the version of hardware drivers from the manufacturer website.
So, in this way you fix apps freezing and crashing issue, while you are using Mac, Android, iOS or Windows. If you are facing this issue, try these steps and let us know if you face any problem in the comments. Fix Apps Freezing And Crashing.